Dutch consumer watchdog rejects KPN compensation for telephony problems UPDATE |
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Published
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Wed, 07 Mar 2007 14:50
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(Updates with consumer association's reaction)AMSTERDAM (AFX) - The Dutch consumer watchdog Consumentenbond has dismissed as 'inadequate' the compensation Royal KPN NV has offered customers who have complained about the quality of its internet telephony services.KPN said on Wednesday it would offer customers two months worth of free phone calls to landlines in the Netherlands, on top of the compensation it will offer individual customers.But the Consumentenbond said the two months of free phone calls was not in proportion to the 'nuisance' that customers have experienced.A spokesman said customers could regain about 20 eur from KPN, while unlimited telephony costs 10 eur per month, but the Consumentenbond is more in favour of a regulation in which KPN waives two months subscription costs, yielding 70 eur in savings for customers.The watchdog said KPN has increased the number of technicians to 440 from 350 and the number of call centre workers to 1,000 from 800, but is demanding a results-bonded measure instead.This would involve KPN promising a specified amount of compensation for every day that a customer's telephony service does not work.The Consumentenbond had issued KPN an ultimatum with the threat of legal action earlier this week on revelations that 5 pct of the 500,000 homes which had internet telefony services installed last year had registered complaints about the service.The ultimatum ends at midday on Friday.aaron.gray-block@thomson.comagb/lam/agb/jlcCOPYRIGHTCopyright AFX News Limited 2007. All rights reserved.The copying, republication or redistribution of AFX News Content, including by framing or similar means, is expressly prohibited without the prior written consent of AFX News.AFX News and AFX Financial News Logo are registered trademarks of AFX News Limited
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KPN must address internet telephony complaints or face judicial action 