China catching up to India in providing call center services - reports |
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Fri, 09 Feb 2007 07:25
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BEIJING (XFN-ASIA) - China is catching up to India in providing call center services, one of the fastest-growing areas of global outsourcing, state media and a research firm said.The number of employees at call centers in China is likely to rise 22 pct in 2007 to 158,000, while in India the work force is seen rising 16 pct to 312,500, Sydney-based research firm Callcentres.net said.'The world is becoming flat,' said Francis Scricco, senior vice president of US telecom firm Avaya, which has just set up an 'intelligent communication center' in northeast China's Dalian city, according to the China Daily.'More and more international corporations are entering the Chinese market, and more and more Chinese companies are expanding to other markets,' Scricco was quoted as saying.About 29 pct of Chinese call centers service international markets, against 33 pct in India, Callcentres.net said in its report.As many as 93 pct of centers in China require at least a proportion of their agents to speak English to customers, the report said.afp
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