Capita hopes to bag £3.4 billion contracts, doubles BPO business in India |
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Published
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Fri, 29 Jul 2005 23:34
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LONDON: Capita, the firm that runs London congestion charge, is doubling its outsourcing business in India by the end of the year spurred by the possibility of bagging contracts worth 3.4 billion
pounds.
The back-office administration specialist said it has already got a 10-year 100 million-pound-contract to provide Harrow with a one-stop shop database to handle multiple queries from residents.
The company's executive chairman Rod Aldridge said, "We have a big pipeline and this is the highest number of bids we have ever had. It's a good spread of bids across the public and private sector."
The company has added a second office in Mumbai, India and will double the workforce to 300 employees.
Aldridge said the key drivers of the company's future business would be the number of financial services offered by well known retailers and the government's efficiency drive, while it is also looking at pension administration as an important opportunity.
The company had an underlying first-half pre-tax profit of 74.5 million pounds (an increase of 18 per cent) on a turnover of 687 million pounds from continuing operations, which showed an increase of 11 per cent.
The company's chief executive Paul Pindar said "We're beginning to see a shift in attitudes towards India."
None of the company's employees in India are call centre workers, whose success was "quite mixed". They will be doing administrative work for government departments and Capita itself.
He said the company has not been given any further penalties by Transport for London after the 3.7 million-pound fine for missed congestion charge targets between 2003 and August last year. "Our
record this year has been exemplary. I think we run the service extremely well."
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