• Home
  • Authors
  • Write for us
  • Advertise
  • Contact
  • Privacy Policy
  • Terms and Conditions
Wednesday, January 20, 2021
No Result
View All Result
ABC Money
PR Fire Press Release Distribution
  • News
  • Business
  • Economics
  • Finance
    • Investment
    • Tax
    • Mortgage
  • Property
    • Utilities
  • World
  • Technology
  • Fashion
  • Health
  • Holidays
  • News
  • Business
  • Economics
  • Finance
    • Investment
    • Tax
    • Mortgage
  • Property
    • Utilities
  • World
  • Technology
  • Fashion
  • Health
  • Holidays
ABC Money
No Result
View All Result
Home Business

Five basic skills of receptionist by Graham Shear

by Graham Shear
30/09/2020

Currently, tourism is for many countries and regions, one of the main economic sectors and their business development engine.

So it is necessary to acquire specific skills that allow professionals to carry out their work in the most efficient way possible. 

Not surprisingly, the receptionist figure is one of the most important in the hotel, since it is the first face that guests will see upon arrival. 

At that time, the professional represents the brand’s image, and their work and know-how will depend on whether clients get a good or bad first impression.

Functions and qualities of a good receptionist:

The hotel receptionist is entrusted with different functions closely related to customer service. He is in charge of receiving guests and checking-in, managing everything related to reservations and cancellations, providing information about the hotel and even tourist information.

But the point of view of Graham Shear is different for the receptionist. The functions also extend to solving problems that customers may have and that are related to their accommodation and the monitoring of access to the establishment.

Hence, it is necessary to be a person with a good gift of people, vocation for service, good communication skills, and excellent work time management skills.

RelatedPosts

How to calculate labour costs: A small business owner’s guide

Seven Easy Cost-Cutting Tips For Your Business During The Pandemic

Hiring Help – 5 Tips To Help You Streamline The Onboarding Process For New Employees

Why It Is Necessary To Have An Accountant For Small Business?

Load More

5 Basic Skills to Be a Receptionist

Let’s take a closer look at the receptionist’s qualities and professional skills to understand this professional profile better.

1-Communication skills:

For their work, whoever is at the reception of a hotel must communicate personally, phone, and even through email with different people. 

That is why there is a need to be a good communicator and to handle different languages. But communicating does not just mean talking.

A good receptionist must also listen to their clients to give them the best possible service.

2-Administrative skills:

The receptionist work is also an administrative job, so the receptionist must have basic knowledge about office automation, managing an office, and managing the specific programs used by the hotel.

3-Organization skills:

This professional profile has a lot of freedom when it comes to managing their work time, so the worker must be able to organize the different tasks they have to attend so that everything is ready on time.

4-Social skills:

Some customers have a satisfactory experience, but some want to complain, even very demanding guests. 

The receptionist must deal with them in a good way, so he must know how to treat each type of person and react to different situations, always putting his professionalism first and not taking things personally.

5-Resolutive ability:

If a client wants to know what to visit, which is the best restaurant to eat, needs more towels, or wants to buy something specific in an establishment and cannot find it, they will always check with the receptionist. 

So this professional is also required to be proactive and a bit multi-tasking to act in all kinds of situations.

As per Graham Shear suggestion, it is an ideal job for people who like to be in front of the public and looking for a job in which there is never time to be bored.

Previous Post

Period Poverty Throughout Covid-19 – What Challenges May It Bring?

Next Post

Mind the Gap: Why 2020 Serves Up the Ideal Gap Year Opportunity

Related Posts

How to calculate labour costs: A small business owner’s guide
Business

How to calculate labour costs: A small business owner’s guide

20/01/2021
Seven Easy Cost-Cutting Tips For Your Business During The Pandemic
Business

Seven Easy Cost-Cutting Tips For Your Business During The Pandemic

19/01/2021
Hiring Help – 5 Tips To Help You Streamline The Onboarding Process For New Employees
Business

Hiring Help – 5 Tips To Help You Streamline The Onboarding Process For New Employees

19/01/2021
Next Post
Mind the Gap: Why 2020 Serves Up the Ideal Gap Year Opportunity

Mind the Gap: Why 2020 Serves Up the Ideal Gap Year Opportunity

Asbestos: What Are My Responsibilities as a Property Owner?

Asbestos: What Are My Responsibilities as a Property Owner?

The Evolving Games ― How the Olympics Changes With Society

The Evolving Games ― How the Olympics Changes With Society

Latest News

Top Reasons to Immigrate to Canada from the UK

Top Reasons to Immigrate to Canada from the UK

20/01/2021
Prisa Sells Its Radios In Argentina

Prisa Sells Its Radios In Argentina

17/01/2021
Inside IR35 Or Outside IR35

Inside IR35 Or Outside IR35

20/01/2021
Can You Sue an Employer for a COVID-19 Death?

Can You Sue an Employer for a COVID-19 Death?

20/01/2021
How to calculate labour costs: A small business owner’s guide

How to calculate labour costs: A small business owner’s guide

20/01/2021
Top Ten Dog Breeds with Predisposition for Hip Dysplasia

Top Ten Dog Breeds with Predisposition for Hip Dysplasia

20/01/2021

Social

Contact

For editorial enquiries:

editorials@abcmoney.co.uk

For advertising enquiries:

advertise@abcmoney.co.uk

Top Topics

  • News
  • Business
  • Finance
  • Property
  • Technology
  • Investment

Guides

  • Best UK Bridging Loans
  • Best UK Secured Loans
  • Best UK Commercial Mortgages
  • Best UK Business Loans
  • Best UK Payday Loans
  • Best Sites for International Money Transfers
  • Best Press Release Distribution Service

Social

  • Home
  • Authors
  • Write for us
  • Advertise
  • Contact
  • Privacy Policy
  • Terms and Conditions

© 2020 ABC Money

No Result
View All Result
  • Write for us
  • Contact
  • About Us
    • Authors
  • News Desk
    • Business
    • Finance
    • Property
    • Technology
    • Investment

© 2020 ABC Money

This website uses cookies. By continuing to use this website you are giving consent to cookies being used. Visit our Privacy and Cookie Policy.