Navigating MoonPay How to Identify Your Wallet Provider

MoonPay is a major financial technology platform that offers an opportunity to purchase, sell, and exchange cryptocurrency such as Bitcoin, Ethereum, XRP, and Shiba Inu. Unlike traditional exchanges or independent wallets, MoonPay is designed as a non-custodial platform, meaning it does not manage or store customer funds or individual key items. Rather, it automatically generates non-custodial wallets when a user signs up, allowing them to manage assets such as BTC, ETH, SOL, and XRP without requiring logins or transfers to and from MoonPay. Nonetheless, the issue that may not be as easy to find the concrete wallet provider related to these MoonPay-created wallets is that the platform operates with numerous blockchain networks and external services.

In creating a MoonPay account, the system creates non-custodial wallets per the cryptos it supports, including Ethereum Virtual Machine (EVM) chain tokens such as Binance Chain/BNB support or Solana-chain supported tokens such as SOL and USDC (SOL). These wallets differ from external wallets you may attach to MoonPay, such as MetaMask or Trust Wallet, which are third-party providers. It is essential to understand the distinction between assets stored in a wallet created by MoonPay and those stored in an external wallet, as this helps you coordinate your assets and manage your finances effectively.

Steps to Identify Your Wallet Provider

Figure out the wallet provider you want to use for MoonPay is simple, and to do this, you will need to log into your MoonPay account. Find the menu, select the group “Wallets”, and you will see the listing of the assets located in your MoonPay account and some external wallets you have already interacted with through the site. Wallets generated in MoonPay are clearly labeled as belonging to your MoonPay account, and the addresses are linked to MoonPay’s non-custodial infrastructure. When signing up, these wallets are generated automatically and are not dependent on an external provider. This means that MoonPay itself enables their operation, but does not store your private keys or recovery phrase.

If you have an external wallet, such as those run by Bitcoin.com, MetaMask, or Exodus, it will be directed to the wallets section after you have transacted via MoonPay. Check the wallet where you perform transactions to confirm the provider. You can accomplish this by selecting a specific asset (e.g., ETH or SOL) and observing its transaction history in the “Recent Activity” section. If the address was generated through MoonPay, it is controlled within the MoonPay non-custodial environment. With external wallets, you will need to use a cross-reference with the address you used to create the wallet (log in to it and verify that the address in the notification matches what is displayed in the wallet).

To be even more specific, check the on-chain transaction history by looking at your MoonPay wallet address and entering it into a blockchain explorer, such as Etherscan (for Ethereum-based assets) or Solscan (for Solana-based ones). This will portray the transaction information and verify the origin of the wallet. According to the documentation created by MoonPay, external wallets are designed and maintained outside of MoonPay. Therefore, if your address does not correspond to a wallet generated using MoonPay, don’t hesitate to get in touch with the external platform (e.g., Exodus or Trust Wallet). In cases of address-specific questions or doubts about where the wallet was created, MoonPay recommends contacting their support center through live chat.

Essential Factors to Consider about External Wallets

If you have received cryptocurrency with or without using an external wallet with MoonPay, it is essential to know who the provider is, as this helps to trace any issues, such as loss of funds or transaction errors. In May 2025, posts to X announced that MoonPay integrates with more than 250 wallets and applications such as Phantom, Trust Wallet, and Exodus. To find out who the provider is, visit buy.moonpay.com/trade_history to check your transaction history and download a CSV file with it. Search the wallet address you have spent in it and compare it to the site where you created the wallet. For example, if you took some crypto and sent it to a MetaMask wallet, the provider in this case is MetaMask. In such instances, you would address the support channels associated with them when you encounter problems, such as accessing the recovery phrase.

MoonPay supports non-custodial wallets, where you will be asked to keep your recovery phrasea, a sequence of words that can be used to unlock your funds. If you lose this phrase, MoonPay will be unable to retrieve your money, as it does not possess the private keys. In terms of external wallets, the same applies; you should contact the person providing the wallet (e.g., Ledger or Bitcoin.com) and explain the recovery/access issue to them. When sending crypto, be cautious, as a transfer to an incompatible wallet (e.g., BNB to an Ethereum-only wallet) may result in the loss of funds, as explained in MoonPay’s support resources.

Where to Turn to and Mistakes to Avoid

And even then, still failing to recognize your wallet provider, the MoonPay support team is available through a button in the bottom right corner of the app, labeled ‘Help’. To expedite support, please include details such as a transaction hash or wallet address. MoonPay partnership. As social media sentiment reveals in X posts from July 2025, the integration with certain platforms, such as Revolut or PayPal, can be regarded as quite broad, whereas issues regarding orientation within the app are also voiced. One of the users reported a problem locating the wallet page, and he provided a screenshot to show any inaccuracies upon requesting support.

You should always verify the wallet addresses before making transfers and ensure your MoonPay account is linked to the correct email address to prevent loss. You can identify whom to refer to in case of any issue, as differentiating between the non-custodial wallets that MoonPay offers and the external wallets you manage allows you to explore solutions with confidence.