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Surviving a Harsh Economy: Saving Tips for People Going Away this summer

All eyes were on the Bank of England (BoE) this week, as the group decided to hold the UK’s interest rates at 0.5%. This move came despite speculation that rates would be cut in the wake of Brexit, which triggered the price of sterling and UK shares to plummet to their lowest rates for years. This may little more than a temporary state of affairs, however, especially with the value of the pound remaining low and the UK tipped to enter a recession later in the year.

With this mind, heading off into the sunshine may represent a huge financial challenge for a lot of families who are on a tight budget this summer. With holidays also getting more and more expensive year on year, they are more of a luxury now than ever before and may prove to beyond the means of most families in the current economic climate.

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Cost-cutting ideas that can help you to plan your Travels this summer

There is hope for families, however, especially given the diversification that has taken place in the travel and leisure sector in recent times. Here are some saving tips for people wanting to go away this summer so you enjoy the summer holidays too, at a fraction of the price: –

Camping

It might not be a luxury resort in Barbados but going camping in the English countryside can be the perfect family holiday. Drop on a good weekend in the lakes and you’ll have bundles of fun out walking, sailing and riding bikes in the English sunshine. Camping is much cheaper alternative to going overseas and can be so much more fun, especially if you’re the sort of family which love being active.

Last minute deals

If you have your heart set on going abroad and getting a tan, then one way to save money is to leave booking your holiday until the very last minute. Last minute deals can be a bit of a gamble but they’re definitely the time to get the best bargains and can guarantee huge savings. It’s recommended to start looking a week or two before you’d like to go away to drop on the best deals, Bolsover Cruise Club have an amazing range of last minute deals available, just remember to be prepared to be flexible on location if you’re going to leave it last minute.

Cornwall

A key way to save money is by holidaying in the UK, with tons of gorgeous destinations the UK can provide some of the best summer holidays. Cornwall is one of the best places to head to in the summer as you’re guaranteed much warmer weather thanks to its most southern location and gorgeous beaches. There are plenty of opportunities for water sports with surfing, windsurfing, sailing, snorkelling, diving all really popular. Accommodation can be as expensive or cheap as you make it with camp-sites, caravan parks, hotels and log cabins all available.

Saving money and still having a great summer holiday can be done with any of these options. Whether you want to wait until the last minute to chase the sun or plan a camping holiday or road trip to Cornwall, you’re sure to spend a lot less and have just as much fun!

Study Reveals British “Haphazard Habits” When It Comes To Backing Up Data

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A new study has revealed how haphazard Brits are when it comes to backing up data.

Despite one in three people saying they value their digital photos and videos more than their car, one in five people NEVER back up videos or photos and almost a third ‘don’t think about’ backing them up, meaning if a device fails or is stolen they could lose them forever.

On average, Brits have 1,937 photos and 84 videos each stored on their computers and other devices, and they will take 35 pictures and 13 videos during a typical month. Over half of those surveyed are concerned they will lose a photo or video footage in the future, while 30 per cent have already suffered the loss of a precious memory.

In 23 per cent of cases this happened due to a lost or misplaced device. A hardware failure (41 per cent), deleted by accident (25 per cent) and theft (12 per cent) were also common causes for loss. A quarter will back up these files just once a month, while 15 per cent do it only once a year.

Bullguard CEO Paul Lipman said: “The study shows just how much we depend on pictures and videos to ensure we remember major life moments.

“Thanks to the improvements in digital technology such as smartphones, it’s easier than ever to document important memories. However, if something was to happen to the device they are stored on and the precious photos and videos weren’t backed up, we may never get to see them again.”

How can an accountant help your SME in the wake of Breixt?

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While it is thought that the majority of small business-owners were largely in favour of Brexit, the long-term future of SMEs in the UK is increasingly uncertain now they the UK has voted to leave the EU.

While this is having an impact on SME confidence in the UK, however, it would be far better for smaller firms to focus on elements of their operation that they control in the short-term. Optimising their accounts and developing detailed financial plans represents a relevant case in point, as this will help to reduce the spending and their business capital go further during a difficult economic climate.

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3 Ways in which an Accountant can help your SME?

Ultimately, this means that hiring an accountant is an outsourcing decision that can help to prepare your business for the fall-out from Brexit and drive future growth. Here are three additional and practical ways in which an accountant can help your SME: –

  1. Become Compliant with Tax Laws

As a small business or SME, it is crucial that you understand your tax requirements in careful detail. There are numerous different tax codes that relates to various business types and structures, for example, from sole traders to limited companies and other, subtle variations. Hiring an accountant therefore not only ensures that you have an infrastructure which minimises the amount of tax owed, but it also enables you to accurately calculate the necessary repayments and make these in a time-effective manner.

  1. Avoid Tax in a Legal and Compliant manner

On a similar note, the difference between tax avoidance and tax evasion is something that even seasoned business professionals struggle to comprehend. Accountants have no such issue, however, making them ideally placed to assist your business in a compliant way. More specifically, they can suggest methods that will help your business to avoid tax and minimise the cumulative amount that it pays on an annual basis, creating a beneficial situation for all parties involved. Attempting to do this on your own represents a significant risk, so partner with a financial expert to guarantee your businesses long-term well-being.

  1. Benefit from greater cooperation and superior local knowledge

Interestingly, the latest breed of accountancy firms have strived to establish a presence in numerous localities and regions. Take Just Accountants, for example, who operate in a number of UK regions nationwide. The benefit of this model is that it enables service providers to deliver quicker responses to queries from local firms, while also enabling face-to-face consultations whether your business is based. Also, local outlets can offer the type of local knowledge and insight that can prove invaluable to SMEs, so this is certainly something to consider when selecting a service provider.

While Brexit is hitting the UK economy hard and causing short-term volatility, it is important that small business-owner remain focused on improving their business-model to meet these demands. As the economy adapts to external market conditions, it will be easier for SME’s to build for a more prosperous future.

Owners forced to fork out over common summer pet illnesses

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In the midst of the summer season, pet owners have been warned that they could potentially be set back hundreds of pounds to treat common summer illnesses that their pets are sceptical too.

A new study by UK pet insurance pet provider AnimalFriends.co.uk has revealed that the most likely illness facing the nation’s pets is foxtail grass seeds being embedded in a dog’s flesh.

Procedures to treat this particular illness cost pet owners on average £337 last summer, and AnimalFriends.co.uk have advised dog owners whose pets have particularly long coats that their dogs are more likely to be affected than any.

AnimalFriends.co.uk provided further insight stating that owners should take a closer look at their dog’s paws and ears in particular, as those were the areas of the body most likely to be affected.

Westley Pearson, AnimalFriends.co.uk’s Director of Claims and Marketing, sympathised that this illness can be very difficult to prevent, but said that there were a number of measures that owners could use to prevent their pets from being affected.

“When walking your dog, try to avoid long grass, choosing to take a route with grass that’s been cut. This applies to your own garden at home too, as short grass is less of a danger when it comes to grass seeds.

“Trimming excessive hair around your pet’s ears, paws and armpits can also prevent grass seeds from taking a hold on your dog’s fur. Be careful not to cut the end off of any grass seeds in the process, as this can make them difficult to remove.”

The study also revealed that last summer, claims on foxtail grass seed illnesses were 400% higher than the next most frequently occurring illness, melanoma.

Due to the difficulty owners face at stopping their dogs skin from being embedded by grass seeds, Westley Pearson stated that there were measures owners could take to stop their dogs becoming unwell once their flesh has been harmed.

“Make sure to check your dog’s body thoroughly for grass seeds after every walk, and take note of any unusual or any different behaviour in your dog.

“If you think they may have a grass seed stuck somewhere in their body, or they are displaying some strange behaviour, take them to the vet straight away. The earlier the problem is identified, the quicker it can be treated before it spreads too far.”

Foxtail grass seed related illnesses were revealed to not be the costliest illnesses to treat. Treatment for heat stroke was found to be the most expensive, costing pet owners on average £895.

Heat stroke was found to be another highly common illness last summer, sitting alongside foxtail grass seed illnesses, melanoma, lungworm and snake bites.

With temperatures setting to be as high as it’s been in the UK in 100 years this summer, pet insurance providers across the country are set to be on the receiving end of a considerable amount of claims up until the beginning of September.

A complete guide to interest-only mortgages

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An interest-only mortgage is what it says on the tin – you only pay off the interest.

As with any type of borrowing, there are pros and cons to interest-only mortgages. The bright side is that your monthly repayments are lower; however, at the end of the term, you will still owe the lender the full amount you original borrowed when you bought your house.

How does it work?

If you had a £100,000 interest-only mortgage, each month you would only repay the interest charged by your lender.

As an example, let’s say the mortgage you take out when you buy your home is 5% and the term is 25 years. Each month, your repayment would be £416.67. By the end of the 25-year term, you will have paid out £125,000 in interest, but you will still owe the full £100,000 that you originally took the mortgage out for.

To be left with the full amount still to pay after 25 years’ worth of repayments might seem mad, but interest-only mortgages can be seen as an attractive option due to their more affordable monthly instalments.

Interest-only mortgage pros

  • Because the monthly repayments are lower, they may be more affordable – which can be useful especially if you are a first time buyer stretching to get on the property ladder at all.
  • If you move house or re-mortgage down the line, you have the option to switch to a capital repayment mortgage – a capital repayment mortgage lets you repay the interest and the principle (the lump sum you borrowed) monthly over the life of the mortgage.
  • You can use other ways to repay your mortgage. For example you may be saving into a pension or other long terms savings plan and planning to use that money to repay the mortgage. You may be expecting an inheritance or planning to sell your business to pay off the capital. All of these are risky though, if your plans don’t work out you may end up having to sell your home at the end of the mortgage.

A complete guide to interest-only mortgages

Interest-only mortgage cons

  • The most obvious downside is that after two and a half decades (or more) of repayments, at the end you will still owe all of the money you took the mortgage out for. You will not own the property until you have paid off the full capital amount.
  • You might plan to sell your home to pay off the mortgage. But if house prices have dipped at the time you might not get enough from the sale to pay off the whole mortgage. Your lender will pursue you for the difference.
  • Since the Mortgage Market Review tightened up the regulation surrounding interest-only mortgages, they have become much harder to get hold of and lenders may require a larger deposit.
  • Even though you are only repaying the interest on your loan, your home is still at risk – as with any mortgage – if you don’t keep up with the repayments.
    Is an interest-only mortgage right for you?

It depends entirely on your circumstances. As you will have read above, there are advantages and disadvantages to interest-only mortgages, it’s down to the individual to do their research and determine which outweighs the other. A broker, such as Ocean Finance can run through all the options with you and advise you on what’s best for you.

Ian Williams, spokesperson for Ocean Mortgages, says: “Interest only mortgages can be more risky, but there’s still a place for them for the right borrower in the right circumstances. After being out of favour for some time, there is a renewed interest in them, as borrowers look for ways to deal with the rising price of homes in some parts of the UK.

“If you’re unsure of whether or not it’s the right route for you, have a chat with a professional mortgage advisor who can chat through your circumstances and advise you of suitable options.”

Brexit for Home-owners: To Sell or Not to Sell?

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It is amazing how crisis can so often provide a breeding ground for opportunity, and there have been numerous examples of this throughout history. It was said that the emergence of digital and intuitive smartwatches would signal the end of the traditional watchmaking industry, for example, but complex devices are still being manufactured and sold for up to £200,000 across the globe.

The same principle can currently be applied to the Brexit crisis, with doom-mongers predicting that the British economy will enter a period of prolonged decline while an EU-exit deal is considered and then negotiated. Value has already been wiped off the value of the pound, for example, while Chancellor George Osborne has also predicted tax hikes and spending cuts in the near-term.

The Truth about Brexit: It’s Impact on Low, mid and High-value property markets

Despite this, there are already signs that some aspects of the economy are rebounding amid the threat of Brexit. The pound has already recovered to pre-referendum levels, for example, while the London property market has even seen overseas investment increase after the results were announced. While domestic buyers have abandoned proposed deals given the uncertainty surrounding Brexit, investors from outside of the EU have flocked to capitalise on fluctuating currency values.

While the high-end of the property market may actually benefit from such volatility, however, the same cannot necessarily be said for entry-level homes and mid-value properties. In fact, statistics suggest that the price of low and mid-value homes is likely to fall until a post-Brexit economic plan has been formulated, with the Treasury claiming that losses of up 18% could be experienced over the course of the next two years. So long as the triggering of Article 50 is delayed and Britain continues to dawdle over its future, low and mid-range property prices are likely to bear the brunt of such uncertainty.

This trend will also apply outside of the UK, which in turns could create a cycle of decline and recession that is hard to escape. The EU economy will obviously suffer in the wake of Brexit, while the U.S equivalent may also be hit by reduced trade and depreciating stock markets. America may also see the onset of a recession, which in turn will affect the housing market while triggering significant fluctuations in interest rates and home-insurance premiums. If nothing else, owner-occupiers should at least take the precaution of comparing the market and minimising their costs during the next few months.

Should you buy or sell your home in the Wake of the Referendum?

Of course, leave campaigners have claimed that these predictions are exaggerated, but the truth probably lies between these two extremes. More specifically, while prices are likely to decline over the course of the next two years, the value is property will not necessarily fall by as much as 18%.

The trend is clear, however, so those who are committed to selling their property may be better served by acting sooner rather than later. If values are to decline by an estimated 10% over 28 months, this would quickly eat into your profit margins and potentially leave you with negative equity. Conversely, prices are currently inflated and have recently grown as a disproportionate rate to earnings, creating a cushion that will translate into a profit if you sell within the next few months or so.

If you do choose to sell, it would probably be wise to avoid investing too much in renovating or remodelling the space. After all, fluctuating values may negate the impact of high-end modifications such as adding a conservatory, so focus instead on optimising the space at your disposal and creating a neutral interior that entices buyers. Curb appeal is also an important factor in a competitive or challenging market, so use a pressure washer to clean your home’s exterior and achieve a professional finish.

The Last Word

Ultimately, the decision of whether or not to sell is yours, but you will need to follow economic trends and objective analysis if you are to make an informed decision. You will also need to balance such data alongside your own circumstances, as this will have a huge bearing on which course of action is right for you.

One thing is for sure; those of you with a strong motivation to sell would be better served acting now rather than waiting for market volatility to take its toll on prices.

The Referendum Countdown: How would Brexit impact on young people?

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The EU referendum is now just hours away from commencing, with polls opening bright and early tomorrow morning. As this iconic moment has honed into view, both the Leave and Remain campaigns have become increasingly in their attempts to scaremonger, deploy propaganda and sell their vision of the future based on half-truths.

The likely outcome is too close to call at present, although recent polls have confirmed leaver voters in front by just one percent. This leaves an estimated 11% of voters undecided, and while this number has risen has the debate has intensified they will have the deciding factor tomorrow.

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Imagining a post-Brexit world: How would Young Britons Fare?

If we consider this poll and imagine a post-Brexit world, however, what does the future hold for our younger citizens? Here is a breakdown of how Britain’s youth would fair in an unfamiliar and independent economic climate: –

International Relocation and Overseas studies would be Impacted

At present, the terms of Britain’s EU membership dictate that citizens are able to live and work anywhere within the 28 affiliated nations. This would change in the wake of Brexit, meaning that Brits would need to apply for visas as a non-European state (whether they are travelling for recreation or for work).

Without the freedom of movement across the EU, youngsters would also find it harder to pursue opportunities abroad. This also applies to domestic job roles, with a growing number of companies working throughout Europe and linked to growth sectors within the EU.

We have also seen a rising number of students choose to study abroad as tuition fees in the UK have soared, peaking at £9,000 per annum and £27,000 for a three-year course. Brexit would make it harder for UK students to pursue a higher education overseas, as they would also need complex visas and be required to pay costly international student rates.

The UK Job Market

This is far more of a grey area, as the precise economic consequences of Brexit are hard to quantify. While some suggest that the job market would be largely unaffected by a decision to leave, others claim that this could trigger a recession in the UK and a significant spike in unemployment.

If the latter does happen, youth unemployment would rise and it would be harder for youngsters to find work in the UK. This also causes issues in terms of remuneration, as those who are fortunate enough to find work in a recession tend to earn less than than those who are employed during periods of prosperity. An upturn in unemployment would also be likely to hit those aged 30 and under hardest, due to this demographics relative lack of experience.

The cost of living and housing

As a general rule, disposable income levels in the UK are already low and dwarfed by annual house price growth. This is creating economic stagnation, where the growth of earnings is failing to keep up with inflation, the cost of living and other macroeconomic metrics. Online brokerage firm AxiTrader and other experts have suggested that this scenario is unlikely to be improved by Brexit, with the British Pound likely to decline against the US Dollar and the Euro while the cost of imports increases.

For young people who are trying to buy a house or build wealth for the future, this could be extremely debilitating. While there is no way of determining whether young Britons would be financially better-off if we remain in the EU amid the current economic climate persists, the sudden volatility caused by Brexit could make the situation worse in the short-term.

Of course, uncertainty reigns supreme in this debate and when you delve beyond the bluster there are valid reasons for both staying and leaving. One this is for sure; it is the 11% of undecided voters that will make the difference when the polls open tomorrow.

A Growing but Volatile Market: How to optimise the value of your home in the current climate

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If there is one thing that we all desire when selling our homes, it is to get the best price possible. Nobody wants to let their property go for less than it is worth, and this is entirely understandable. The money you gain will be put to good use, whether it’s to purchase your next house or to fund a dream, and the more of it you have, the greater your ability to obtain your ends.

Of course, much of this is out of our hands, as economic factors such as supply, demand and earnings have a direct impact on viable market price points. We must also factor in real-time economic trends and developments, with the EU referendum and the spectre of Brexit offering a relevant case in point at present. Leading economists are currently speculating that house prices would decline by £2,300 should Britain leave the union, for example, causing cause for concern among many vendors nationwide.

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Such changeable and unpredictable factors are sure to impact on the value of your home, while also influencing your decision in terms of when to sell your property.

Bringing Dreams into Reality: How to optimise resale value in a real-time market

Ultimately, this underlines the chasm that exists between knowing your price goal and bringing it to fruition in the current market climate. Buyers are always looking to secure a bargain too, so you have to put the effort into achieving what you want. To help you out, here are a few simple tips that can help you to thrive in a complex and volatile marketplace: –

Price Your Property Realistically

Too many sellers fall into the age old trap of overpricing their property. As tempting as it can be to ask for more than you want in the hopes of leaving yourself some wriggle room, take it from us that this is a bad idea, particularly in a market where prices are already inflated.

Value your home too highly, and all that you will do is deter potentially interested buyers who feel that it’s not worth as much as you’re trying to charge. Instead, have it properly valued by the professionals before settling on a price, and use this quote to help guide your asking value. As long as it’s fair and incentivises buyers, you may score a sale without any haggling over cost.

Choose the Right Estate Agent

The right estate agent will also be a valuable tool when it comes to making the amount that you desire. It is the job of the professionals you choose to market your property and enhance its appeal to potential buyers, and the more skilled they are at performing such a role, the more attractive your home will seem.

Choose the right people, and they’ll be able to play up its myriad selling points, make the bad bits seem minor, and score you a quick and profitable sale. This can make the difference when selling a value proposition in a challenging market, so look for what a service provider can offer you rather than focusing solely on costs.

Carry Out Repairs but spend your money wisely

Last but not least in our list of top tips is to spend a little money on any minor renovations. Although it may seem pointless to fritter your cash on work that won’t benefit you on a physical level, it really is worth the cost in the long-run.

The reason? Potential buyers will search for any faults they can in order to drive down the price, and where these don’t exist, there is far less room for manoeuvre on their part. This means that you can carry out any necessary work as economically as possible, and as a result won’t have to knock money off the amount you’re asking for when it comes to selling.

So while you should avoid investing heavily in large-scale improvements that may not negate the complexities of the real-time market, a little spending will help to reinforce the market value of your home in the face of buyer scrutiny.

Are EPL Football Clubs on the verge of a ticket price revolution?

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While England may profess to having the single most entertaining domestic football product in the guise of the Premier League, they trail behind their continental rivals in so many other fields. Even England’s Euro 2016 kit appears less stylish or practical than those worn by the French and the Italians, while the technical proficiency of their players also pales in comparison with other competing teams.

Premier League teams also have much to learn from their continental rivals, particularly in relation to ticket prices. After all, continental clubs take a much fairer and more consumer-centric approach to pricing, creating affordable rates and concessions to ensure that football remains accessible to the working class fans who have championed it cause for generations.

The Ticket Revolution Facing the EPL

Whisper it quietly, but English clubs may be set to adopt a similar mantra.

This would represent a dramatic shift for the EPL, whose clubs have initiated disproportionate ticket hikes consistently over the course of the last decade. These hikes have often been conducted regardless of a specific teams’ performance or the quality of play that they have produced, creating the type of trading standards issues that have kept Watchdog interested for an entire generation.

Increasingly, however, English fans have looked abroad the example set by clubs such as Borussia Dortmund. The popular German side made the headlines with their pricing policy after playing Liverpool in the quarter-finals of the Europa League, with the cost of top-flight tickets at the Westfalenstadion Stadium dwarfed by EPL clubs including Liverpool, Manchester United, Arsenal and Tottenham Hotspur.

In simple terms, Dortmund’s most expensive season ticket of just £702 is less than half charged for premium seats at Arsenal and Chelsea, while it is is also smaller than the cheapest option at White Hart Lane or Anfield. The club also has a host of other concessions for children and affiliated junior matches, while the cheapest season ticket at Dortmund allows fans to take their seat for as little as £9.64 per match. These revelations have put many clubs to shame, especially with Dortmund delivering Champions League football and cup finals to their fans on a regular basis.

What does this mean for England’s top-flight?

This willingness to empower fans and reduce the cost of supporting their favourite team has not impacted on Dortmund’s growth or success, with the club recording revenue of £221 million during the course of the 2014-2015 season. This is half of the totals generated by clubs like Real Madrid, Barcelona and Manchester United, however, while it is also £87 million less than Liverpool. K

So although Dortmund’s huge average attendance of 80,423 offers the clubs a unique opportunity to optimise it financial standings by hiking the cost of tickets, it has deliberately refused to take this course of action. This means that while the club raked in precisely £58.8 million less than Arsenal in match-day income last season (despite having more than 20,000 more spectators on average) it has still managed to remain competitive while also winning the long-term adulation of fans.

The lesson for English clubs is clear, as there is a pressing need to stop squeezing working class fans in a bid to optimise revenues. After all, the new £5.14 billion television deal will come into play next season, enabling clubs to finally adapt a more competitive ticket pricing model that favours the earnest, working class fans who are the lifeblood of the game.

Given this, growing awareness and the fans’ increasing willingness to protest against price hikes, next season may finally see a financial revolution in the Premier League.

British Businesses Are Due A “Customer-Led Overhaul”

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British businesses are due a customer-led overhaul according to an industry expert following results of a study that reveal eight in ten Brits are frequently enraged by poor customer service.

Daniel Attia, CEO of fixed-fee estate agency YOPA, has warned that an increasing amount of people are switching companies due to poor customer service and that only the businesses that choose to go the extra mile to create a good customer experience will reap the benefits.

A quarter of adults believe the UK’s general levels of customer help are under-par – with telecoms, energy companies, banks and building societies coming under fire for providing the very worst service of all. Pushy sales tactics are the biggest bugbear of all – with 56 per cent of people finding aggressive and obnoxious marketing techniques an insult when they just want to have a decent bit of customer service.

Researchers found millions of us see red when we telephone through to a service line only to be met with someone who can barely speak English. Getting through to India when you want to talk to someone in the UK and having robotic responses to questions can irritate the most patient of people.

And having to spend lots of time working through pre-select options on the keypad, or finding it impossible to get through to the right department, lead to many slamming down the phone in frustration. Standardised replies also cause anger amongst many adults, who find it difficult managing their temper when staff are unable to deviate from the rules and regulations of the company.

Daniel Attia, CEO of YOPA, which commissioned the study of 2,000 adults, said: “Customer service is something most of us have to deal with on a daily basis, so it’s worrying to see that so many people have had a bad experience.

“It’s clear from these findings that there is a distinct lack of communication between services and consumers. It’s bewildering to me, that in an age where the internet and technology is breaking down barriers, that so many customers are being fobbed off by call centres and automated telephone lines. The poor-performing industries identified in this study are ripe for disruption.

“The customer should be at the heart of the sales process, empowered by technology. All most people want from a customer service department is a prompt and stress-free solution, no hidden fees and politeness – which shouldn’t be too much to ask.”

 

Many of those polled have chosen to change companies after finding they were being over-charged simply for being an existing customer. When it comes to going in-branch for help and advice, customers take great insult when sales assistants chat to one another and ignore the person in front of them.

A fifth of people can’t stand it when staff don’t acknowledge waiting customers, especially if the person being served is taking a long time. Similarly, having to stand in a queue for hours, annoyingly slow customer service, and being made to feel like a nuisance even if you have a valid query also cause irritation.

Attia added: “As we’ve seen with the energy and telecomms sectors, bad customer service can completely destroy the public’s trust in an industry, especially when those companies aren’t held to account.

“My industry, estate agency, comes sixth on the list of the worst industries for customer service. This isn’t surprising, when according to research from the National Association of Estate Agents, sixty per cent of home buyers and sellers claimed to have faced problems with their estate agents.

“At YOPA, our local estate agents are motivated first and foremost by five star customer reviews on a third party website – Trustpilot. Because of this, we know that our customers will always get the highest possible level of service, and our agents know that they can be publicly held to account. That’s what the TripAdvisor generation have come to expect.”

 

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