SMEs Top Business Issues


SMEs (small and medium sized businesses) have 0 to 250 employees and in the UK, they account for an incredible 52% of all turnover and 60% of employment. 

Source BEIS

Yes, that’s right, all our small businesses contribute more to the economy than all those large corporations. So, the issues that occupy the Owners and Managers of SME’s are really important to the UK economy. What are the top concerns for these businesses and how can they be overcome?

UK SMEs Top Concerns A number of studies in the UK were carried out in 2019 with broadly consistent findings. The chart below nicely illustrates the top concerns occupying the minds of SME business leaders.


The top concern is pricing (27%) and then cash flow and debt collection (24%) however technology related concerns appear twice with 21% worried about keeping up with technology and 16% worried about cyber security. 


Technology covers a lot of different areas and issues. It is an area where specialist skills are required and an added spanner in the works is the high speed with which the technology landscape changes. So, it is perfectly reasonable for SME Owners and Managers to be concerned that their knowledge and skill level is not enough to manage risks and capitalise on opportunities sufficiently. 

Common IT issues;

  1. A lack of integrated IT systems causing inefficiencies and reducing a business’ ability to adapt quickly. 
  2. Centralised data storage and access rather than using cloud-based systems reduces your ability to access information and work remotely. This, in turn, reduces efficiency and prevents you offering flexible working to your staff. 
  3. All this remote working from multiple devices increases the risk of a security breach which can be catastrophic. 

So, don’t try to manage all this on your own. An SME should be looking to find a high-quality IT company who can provide strategic advice, system implementation and ongoing IT support. This way you always have access to highly qualified experts who have worked with, and learnt from, hundreds of SMEs just like yours. 

Cash Management

There is no doubt that managing finances is an essential business skill but so few of us have any formal training in how to do it. So, it is not surprising that business leaders worry about their ability to manage their financial risks properly. The good news is that these days there are plenty of online training sources and some great tools that can really help anyone generate robust forecasts and perform some ‘what if’ scenarios. 

First – online training. There are plenty of courses you can sign up for however if you have never tried give it a go. Courses are about £10 and are online video based. You can do small segments in your own time and revisit them as many times as you want. Other uses provide genuine independent reviews. It is fast, cheap as chips and completely flexible which is perfect for a busy SME Executive. Search for a generic cash flow management course or for more specific courses on how to use your software (e.g. QuickBooks) to manage your cash. Which leads us nicely onto….

Second – use the right tools. If you have invested in decent accounting software (which you should have) they will have budgeting and cash flow tolls and reports built in. If you use your accounting software properly you will be able to do much more accurate cash flow and budgeting and it will take a fraction of the time. The issue for most businesses is that they never spend the time training people how to use the software or spending enough time working out which reports and tools will be useful. Again can come to your rescue. There are tons of courses on specific pieces of software that give you a fast overview of how they can be useful. Once you have identified the reports and features that will help you search for a more specific course on exactly how customise and use them. 


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