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The Referendum Countdown: How would Brexit impact on young people?

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The EU referendum is now just hours away from commencing, with polls opening bright and early tomorrow morning. As this iconic moment has honed into view, both the Leave and Remain campaigns have become increasingly in their attempts to scaremonger, deploy propaganda and sell their vision of the future based on half-truths.

The likely outcome is too close to call at present, although recent polls have confirmed leaver voters in front by just one percent. This leaves an estimated 11% of voters undecided, and while this number has risen has the debate has intensified they will have the deciding factor tomorrow.

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Imagining a post-Brexit world: How would Young Britons Fare?

If we consider this poll and imagine a post-Brexit world, however, what does the future hold for our younger citizens? Here is a breakdown of how Britain’s youth would fair in an unfamiliar and independent economic climate: –

International Relocation and Overseas studies would be Impacted

At present, the terms of Britain’s EU membership dictate that citizens are able to live and work anywhere within the 28 affiliated nations. This would change in the wake of Brexit, meaning that Brits would need to apply for visas as a non-European state (whether they are travelling for recreation or for work).

Without the freedom of movement across the EU, youngsters would also find it harder to pursue opportunities abroad. This also applies to domestic job roles, with a growing number of companies working throughout Europe and linked to growth sectors within the EU.

We have also seen a rising number of students choose to study abroad as tuition fees in the UK have soared, peaking at £9,000 per annum and £27,000 for a three-year course. Brexit would make it harder for UK students to pursue a higher education overseas, as they would also need complex visas and be required to pay costly international student rates.

The UK Job Market

This is far more of a grey area, as the precise economic consequences of Brexit are hard to quantify. While some suggest that the job market would be largely unaffected by a decision to leave, others claim that this could trigger a recession in the UK and a significant spike in unemployment.

If the latter does happen, youth unemployment would rise and it would be harder for youngsters to find work in the UK. This also causes issues in terms of remuneration, as those who are fortunate enough to find work in a recession tend to earn less than than those who are employed during periods of prosperity. An upturn in unemployment would also be likely to hit those aged 30 and under hardest, due to this demographics relative lack of experience.

The cost of living and housing

As a general rule, disposable income levels in the UK are already low and dwarfed by annual house price growth. This is creating economic stagnation, where the growth of earnings is failing to keep up with inflation, the cost of living and other macroeconomic metrics. Online brokerage firm AxiTrader and other experts have suggested that this scenario is unlikely to be improved by Brexit, with the British Pound likely to decline against the US Dollar and the Euro while the cost of imports increases.

For young people who are trying to buy a house or build wealth for the future, this could be extremely debilitating. While there is no way of determining whether young Britons would be financially better-off if we remain in the EU amid the current economic climate persists, the sudden volatility caused by Brexit could make the situation worse in the short-term.

Of course, uncertainty reigns supreme in this debate and when you delve beyond the bluster there are valid reasons for both staying and leaving. One this is for sure; it is the 11% of undecided voters that will make the difference when the polls open tomorrow.

A Growing but Volatile Market: How to optimise the value of your home in the current climate

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If there is one thing that we all desire when selling our homes, it is to get the best price possible. Nobody wants to let their property go for less than it is worth, and this is entirely understandable. The money you gain will be put to good use, whether it’s to purchase your next house or to fund a dream, and the more of it you have, the greater your ability to obtain your ends.

Of course, much of this is out of our hands, as economic factors such as supply, demand and earnings have a direct impact on viable market price points. We must also factor in real-time economic trends and developments, with the EU referendum and the spectre of Brexit offering a relevant case in point at present. Leading economists are currently speculating that house prices would decline by £2,300 should Britain leave the union, for example, causing cause for concern among many vendors nationwide.

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Such changeable and unpredictable factors are sure to impact on the value of your home, while also influencing your decision in terms of when to sell your property.

Bringing Dreams into Reality: How to optimise resale value in a real-time market

Ultimately, this underlines the chasm that exists between knowing your price goal and bringing it to fruition in the current market climate. Buyers are always looking to secure a bargain too, so you have to put the effort into achieving what you want. To help you out, here are a few simple tips that can help you to thrive in a complex and volatile marketplace: –

Price Your Property Realistically

Too many sellers fall into the age old trap of overpricing their property. As tempting as it can be to ask for more than you want in the hopes of leaving yourself some wriggle room, take it from us that this is a bad idea, particularly in a market where prices are already inflated.

Value your home too highly, and all that you will do is deter potentially interested buyers who feel that it’s not worth as much as you’re trying to charge. Instead, have it properly valued by the professionals before settling on a price, and use this quote to help guide your asking value. As long as it’s fair and incentivises buyers, you may score a sale without any haggling over cost.

Choose the Right Estate Agent

The right estate agent will also be a valuable tool when it comes to making the amount that you desire. It is the job of the professionals you choose to market your property and enhance its appeal to potential buyers, and the more skilled they are at performing such a role, the more attractive your home will seem.

Choose the right people, and they’ll be able to play up its myriad selling points, make the bad bits seem minor, and score you a quick and profitable sale. This can make the difference when selling a value proposition in a challenging market, so look for what a service provider can offer you rather than focusing solely on costs.

Carry Out Repairs but spend your money wisely

Last but not least in our list of top tips is to spend a little money on any minor renovations. Although it may seem pointless to fritter your cash on work that won’t benefit you on a physical level, it really is worth the cost in the long-run.

The reason? Potential buyers will search for any faults they can in order to drive down the price, and where these don’t exist, there is far less room for manoeuvre on their part. This means that you can carry out any necessary work as economically as possible, and as a result won’t have to knock money off the amount you’re asking for when it comes to selling.

So while you should avoid investing heavily in large-scale improvements that may not negate the complexities of the real-time market, a little spending will help to reinforce the market value of your home in the face of buyer scrutiny.

Are EPL Football Clubs on the verge of a ticket price revolution?

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While England may profess to having the single most entertaining domestic football product in the guise of the Premier League, they trail behind their continental rivals in so many other fields. Even England’s Euro 2016 kit appears less stylish or practical than those worn by the French and the Italians, while the technical proficiency of their players also pales in comparison with other competing teams.

Premier League teams also have much to learn from their continental rivals, particularly in relation to ticket prices. After all, continental clubs take a much fairer and more consumer-centric approach to pricing, creating affordable rates and concessions to ensure that football remains accessible to the working class fans who have championed it cause for generations.

The Ticket Revolution Facing the EPL

Whisper it quietly, but English clubs may be set to adopt a similar mantra.

This would represent a dramatic shift for the EPL, whose clubs have initiated disproportionate ticket hikes consistently over the course of the last decade. These hikes have often been conducted regardless of a specific teams’ performance or the quality of play that they have produced, creating the type of trading standards issues that have kept Watchdog interested for an entire generation.

Increasingly, however, English fans have looked abroad the example set by clubs such as Borussia Dortmund. The popular German side made the headlines with their pricing policy after playing Liverpool in the quarter-finals of the Europa League, with the cost of top-flight tickets at the Westfalenstadion Stadium dwarfed by EPL clubs including Liverpool, Manchester United, Arsenal and Tottenham Hotspur.

In simple terms, Dortmund’s most expensive season ticket of just £702 is less than half charged for premium seats at Arsenal and Chelsea, while it is is also smaller than the cheapest option at White Hart Lane or Anfield. The club also has a host of other concessions for children and affiliated junior matches, while the cheapest season ticket at Dortmund allows fans to take their seat for as little as £9.64 per match. These revelations have put many clubs to shame, especially with Dortmund delivering Champions League football and cup finals to their fans on a regular basis.

What does this mean for England’s top-flight?

This willingness to empower fans and reduce the cost of supporting their favourite team has not impacted on Dortmund’s growth or success, with the club recording revenue of £221 million during the course of the 2014-2015 season. This is half of the totals generated by clubs like Real Madrid, Barcelona and Manchester United, however, while it is also £87 million less than Liverpool. K

So although Dortmund’s huge average attendance of 80,423 offers the clubs a unique opportunity to optimise it financial standings by hiking the cost of tickets, it has deliberately refused to take this course of action. This means that while the club raked in precisely £58.8 million less than Arsenal in match-day income last season (despite having more than 20,000 more spectators on average) it has still managed to remain competitive while also winning the long-term adulation of fans.

The lesson for English clubs is clear, as there is a pressing need to stop squeezing working class fans in a bid to optimise revenues. After all, the new £5.14 billion television deal will come into play next season, enabling clubs to finally adapt a more competitive ticket pricing model that favours the earnest, working class fans who are the lifeblood of the game.

Given this, growing awareness and the fans’ increasing willingness to protest against price hikes, next season may finally see a financial revolution in the Premier League.

British Businesses Are Due A “Customer-Led Overhaul”

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British businesses are due a customer-led overhaul according to an industry expert following results of a study that reveal eight in ten Brits are frequently enraged by poor customer service.

Daniel Attia, CEO of fixed-fee estate agency YOPA, has warned that an increasing amount of people are switching companies due to poor customer service and that only the businesses that choose to go the extra mile to create a good customer experience will reap the benefits.

A quarter of adults believe the UK’s general levels of customer help are under-par – with telecoms, energy companies, banks and building societies coming under fire for providing the very worst service of all. Pushy sales tactics are the biggest bugbear of all – with 56 per cent of people finding aggressive and obnoxious marketing techniques an insult when they just want to have a decent bit of customer service.

Researchers found millions of us see red when we telephone through to a service line only to be met with someone who can barely speak English. Getting through to India when you want to talk to someone in the UK and having robotic responses to questions can irritate the most patient of people.

And having to spend lots of time working through pre-select options on the keypad, or finding it impossible to get through to the right department, lead to many slamming down the phone in frustration. Standardised replies also cause anger amongst many adults, who find it difficult managing their temper when staff are unable to deviate from the rules and regulations of the company.

Daniel Attia, CEO of YOPA, which commissioned the study of 2,000 adults, said: “Customer service is something most of us have to deal with on a daily basis, so it’s worrying to see that so many people have had a bad experience.

“It’s clear from these findings that there is a distinct lack of communication between services and consumers. It’s bewildering to me, that in an age where the internet and technology is breaking down barriers, that so many customers are being fobbed off by call centres and automated telephone lines. The poor-performing industries identified in this study are ripe for disruption.

“The customer should be at the heart of the sales process, empowered by technology. All most people want from a customer service department is a prompt and stress-free solution, no hidden fees and politeness – which shouldn’t be too much to ask.”

 

Many of those polled have chosen to change companies after finding they were being over-charged simply for being an existing customer. When it comes to going in-branch for help and advice, customers take great insult when sales assistants chat to one another and ignore the person in front of them.

A fifth of people can’t stand it when staff don’t acknowledge waiting customers, especially if the person being served is taking a long time. Similarly, having to stand in a queue for hours, annoyingly slow customer service, and being made to feel like a nuisance even if you have a valid query also cause irritation.

Attia added: “As we’ve seen with the energy and telecomms sectors, bad customer service can completely destroy the public’s trust in an industry, especially when those companies aren’t held to account.

“My industry, estate agency, comes sixth on the list of the worst industries for customer service. This isn’t surprising, when according to research from the National Association of Estate Agents, sixty per cent of home buyers and sellers claimed to have faced problems with their estate agents.

“At YOPA, our local estate agents are motivated first and foremost by five star customer reviews on a third party website – Trustpilot. Because of this, we know that our customers will always get the highest possible level of service, and our agents know that they can be publicly held to account. That’s what the TripAdvisor generation have come to expect.”

 

How to protect your finances this summer

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If you’re about to book your summer holiday and want to make sure you’re financially protected if something goes wrong, your credit card can give you this cover.

Whether the travel company you book through goes bust or fails to deliver what it promised, if you pay by credit card your provider is equally responsible for giving you a refund. This protection falls under Section 75 of the Consumer Credit Act 1974.

To be eligible to make a claim under Section 75, any single item or service you pay for using your credit card must cost between £100 and £30,000. However, the full amount does not have to be paid on your credit card. For example, if your package holiday comes in at £600 and you pay your £50 deposit with your credit card and the remaining £550 by cheque, you are still protected – provided the whole payment went to one retailer. Under Section 75, it’s the overall value of the goods that’s key – not how much is paid on the card.

However, there are some things to look out for. Because Section 75 only covers you for single purchases, unless you book a package deal, you might not be protected for the individual elements of your holiday if they are each provided by a different retailer. For example, if you spend £150 on travel and accommodation together, but each service individually costs less than £100, you will not be covered – unless the retailer has bundled them together as part of a deal.

Also, it is essential to ensure you’ve purchased travel insurance – Section 75 cannot help you if you need to cancel or have had any items stolen.

It’s also worth knowing that if you paid for your holiday on a credit card but have since closed the account and now want to make a claim, you are still protected. You are also covered for any credit card transactions that you make abroad (providing that they are the equivalent of £100 or more).

If you’re unfortunate enough to need to reclaim your holiday costs, approach your credit card provider immediately – you don’t need to speak to the travel company you’ve booked through first. And keep in mind that if you make a claim against both your credit card provider and travel retailer, you will not be able to double-up and recover costs from both.

Is there a time limit?

There is no time limit specific to Section 75. However, the statute of limitations in the UK is six years, so this is a general deadline that must be abided by. After this period has passed, you will not be able to take any action in court.

How to make a claim

Although your credit card provider is jointly liable with the retailer, it is usually easier to contact the retailer for a refund in the first instance.
To make a claim through your credit card firm, simply call them and state that you want to make a claim under Section 75 of the Consumer Credit Act. They will then send you a form that you’ll need to fill in and return.

Are there any drawbacks?

If someone has an additional card on your credit card account, the goods or services they buy with it will only be protected if you can prove that the purchase had some form of benefit to the primary card holder. For example, if they book two flights – one for themselves and one for the primary card holder – their purchase would be protected. However, if the second flight they booked was for their partner, friend or family member – or anyone who is not the primary card holder – they may not be protected under Section 75.

You will also not be covered for cash withdrawals. So, for example, if you use your credit card to withdraw £150 from an ATM to pay for entertainment or an excursion while you’re away and something goes wrong, your cash withdrawal will be not be protected.

Some companies will charge an additional fee if you’re booking holidays or flights using a credit card, so make sure you are aware of this and check exactly how much extra you will be charged.

Lastly, when booking a break, always make sure you book through an ABTA travel agent or ATOL airline or tour operator – this is a key consumer protection if the holiday company you booked through goes bust.

Ian Williams, spokesperson for Ocean credit cards, says: “When we’re caught up in the excitement of booking a holiday, it’s easy not to think ahead and prepare for what could potentially go wrong. Paying on credit card can give you that extra bit of security and peace for mind in case the worst happens. While we hope no-one has to go through the hassle of claiming a refund for a holiday that’s turned on its head, it’s always best to be prepared.”

HMRC Customer service advice line ‘collapsed’ after cuts

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HMRC met its target to handle 80% of calls in only 10 weeks of the year, the NRO report said.

Its performance deteriorated further over the first seven months of 2015-16. Average waiting times tripled compared to 2014-15 levels, peaking at 47 minutes for self-assessment callers during the deadline week for paper returns in October 2015.

The NAO estimates the overall cost incurred by customers who called the taxes helpline increased from £63m in 2012-13 to £97m in 2015-16. The estimate includes call charges at £10m, the value of customers’ time spent waiting to speak to an adviser at £66m and value of time spent talking to advisers at £21m.

Within this estimate, customers paid £2m less in call costs because HMRC reduced call charges by moving from higher-rate numbers to local-rate 03 telephone numbers in September 2013. An increase in the economic cost of time spent waiting for an answer or speaking to an adviser more than offset the saving, the NAO said.

Ruth Owen, HMRC’s director general for customer services, said the authority has recognised that it did not provide an adequate standard of service but has since improved.

“Over the past six months we’ve consistently answered calls in an average of six minutes, and have launched new online tax accounts and web chat for everyone,” she said.

HMRC Customer Service telephone number.

Stressing the house stuff: How to Ease the Burden When buying a home with Friends

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Due to the continuing increase in house prices, especially in the capital, many young people are now looking at alternative ways to afford a property and get on the first rung of the housing ladder. Even though the rate of growth is declining as experts begin to forecast a property market crash, the value of housing soared by an average of 10.4% year-on-year in April. This is pricing many out of the market through conventional means, as new methods of investing real estate are explored and embraced.

One method that is growing in popularity is to buy a property with friends.

This can be a much more cost-effective way rather than attempting to save up enough for your first mortgage and offer many benefits. There can be a few downsides, such as if you and your friend(s) fall out or one person’s circumstances change to affect the property ownership. If you’re thinking about buying a property with friends there are a few things you can do to make the process easy, seamless and ultimately rewarding!

Work It Out

The first thing you’ll have to do is work out your combined budget. This should give you a good idea of the size and type of property along with ideal area for purchasing one. The majority of lenders will allow you to borrow around three times your income.

Aim to put down a deposit of between 10 and 25% of the house’s value, the higher the amount the better the rate. This will be a lot easier to cover if there are two or more of you chipping in.

Take Out Tenancy in Common

Taking out a mortgage with friends is different from buying with a partner. Unlike joint tenancy, tenancy in common is favoured by friends and relatives buying together. With tenancy in common, all owners have equal rights to possess the whole of the property.

This can be split 50/50, or if one of you pays a higher proportion of the mortgage then it can be split differently. This will all be drawn up in the mortgage contract to make it clear. Find out more about first time buyer mortgages.

At this stage, it is also important to determine if either you or friend have any existing debts. Secured debts or country court judgements can be levied against property, for example, so it is important that you understand the risks and each other’s financial circumstances prior to undertaking the purchase (and determining ownership).

Set up a Joint Bank Account

Setting up a joint bank account will help things run a lot smoother once you move into the property. Rather than the mortgage payments coming out of two or more accounts, this makes it easier to track payments and ensure the costs are covered.

It can also be used to pay for all the property’s bills and is good for keeping a record of each house owner’s contributions. This should cut down and prevent any arguments that may arise due to money. These few steps will make buying a property with a friend or two a lot easier in the short and long term.

How is the Insurance Industry changing in line with Technology?

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We live in a world of innovation and technological advancement, where almost every conceivable industry has changed beyond all recognition since the turn of the century. This is particularly true in terms of the insurance sector, which is extremely diverse and takes into account elements from the home, the commercial world and out on the road. With technological advancement continuing to progress at a rapid pace, we can expect the insurance business to evolve even further over the next decade (from the perspective of both consumers and service providers).

This market is also one of the most price sensitive in the world, and this has been borne out by recent controversy relating to pet coverage in the UK. Complaints about the cost of pet insurance have soared by an estimated 38% during the last year, for example, as prices have increased at a disproportionate rate to the depth of coverage offered. This means that innovation in the insurance sector tends to be focused on reducing costs and altering the nature of coverage, and this is a trend that will continue at pace.

How is technology changing the global insurance sector?

So how exactly is technological advancement and innovation changing the landscape of the global insurance sector? Here are three of the most obvious and significant examples: – 

  1. Automated driving will change the face of Automotive Insurance

While the concept of driverless cars has yet to fully take hold, many of the technological elements which will underpin this are already in place. This means that we can expect formative driverless vehicles to be on the road by 2030, and this will have a significant impact on the automotive insurance market. It is estimated that 90% of all road accidents in the UK occur as the result of human error, for example, meaning that existing forms of insurance and liability cover will become invalid over time. Premiums may also be reduced by up to 50%, making car insurance cheaper than ever before.

Ultimately, this means that the leading insurance companies will need to amend their coverage options and continue to diversify their available policies.

  1. Ambient Computing will also reduce risk and home insurance premiums

In terms of home insurance, ambient computing and smart technology are quickly becoming industry-defining factors with the potential to revolutionise the cost and nature of coverage. These innovations include the type of embedded sensors and connected devices which drive smart technology, such as smartphone-operated security systems and home heating hubs. Insurance companies have been quick to adapt to these technologies, capitalising on increasingly safe homes to diversify products and derive greater value. This trend will continue at pace in the near-term future, with home insurance premiums also set to fall as a result.

  1. Core computer systems will increase business efficiency and reduce Insurance costs

Businesses often make huge investments in their core operating systems, with big data assets and Cloud-based technology helping firms to manage their operations from a single, virtual server. This is a topic that appeals to the insurance sector, as it is continually preoccupied with ways in which clients can drive greater efficiency, minimise risk and eliminate costs. This simplifies the policies and coverage that service providers can offer to clients, particular in terms of intellectual property and customer data.

These examples of evolution embody the modern insurance market, while also offering us an insight into the direction that it will take in the near-term future. One thing is for sure; while nobody can predict exactly what will happen in this market it will be an interesting space to observe over time.

Creating Safer Roads: How we can follow the example of Newton Council

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In the age of Uber, it is fair to say that taxi-drivers are less vetted and well-regulated than in previous generations. This is something that has generated a great deal of negative press in recent times, often to the detriment of the industry as a whole.

This is grossly unfair, however, as taxi-driving remains a long-standing and rewarding career that serves a great logistical and environmental service throughout the UK. The local Newton Council in Durham has therefore taken steps to recognise and rectify this recently, setting an example for other authorities and individuals themselves to follow in the future.

Setting the Template: How can Taxi-drivers contribute to safer roads?

In short, Newton’s local authorities have increased regulatory measures while also offering free training, theory coaching and fully-subsided transport costs to aspiring taxi-drivers within the region. In addition to creating an environment in which drivers and passengers can interact safely, these measures also empower qualified drivers to assume responsibility for their conduct and the well-being of their customers while out on the road.

One of the best ways that a driver can achieve this is by investing in a reliable vehicle that is ultimately fit for purpose. Here are some steps towards achieving this: –

Consider your Use of the Vehicle

The most important thing is to get a car that is right fit for your particular needs. By this we mean if you’re looking to support those with disabilities or do long haul travel to airports for instance, the car needs to be big enough and accommodating enough to manage this. There are plenty of SUVs from the major manufacturers to consider.

The opposite to this of course is if you’re planning on city driving or shorter journeys you might want a smaller vehicle or an estate car that is suited to these conditions and circumstances.

Check the Fuel Economy

When you’ve narrowed your search down, you should look at the finer details. The economy is an essential part as the higher the MPG the more miles you can do and the less you will spend on fuel over time (creating more money to reinvest in maintenance). Don’t just lump for a diesel car though, you should also look at small-engine petrol and hybrid models as these are often tax-free and can offer fantastic frugal driving.

Try and Secure Added Extras

Along with this, you need to look at the trim levels as again the more conveniences you can get the more comfortable and indeed professional your taxi service will be. Hands-free calling, satnavs and little touches like automatic wipers, windows and lights can greatly help you to optimise safety when you’re out on the roads working.

Shop Around for partners and experienced service-providers

Lastly, you should use the knowledge you have from your research to shop around. There are specialist taxi dealerships like Cab Direct that are worth pursuing too as such firms have knowledge of the business and can help you in your search.

So, make sure you take some of this advice and soon you could have the right taxi to suit your business’ needs. With a little luck, you’ll have this vehicle or fleet for a long time as well, once again saving you more money in

How to Keep Business Travel Expenditure Under Control

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For businesses that cater to an international market, travelling abroad is an inevitability. According to the latest figures from the Office of National Statistics, the number of business trips to destinations overseas grew from 7.9 million in 2013 to 8.3 million in 2014. Interestingly, despite employees seemingly becoming more used to international travel, expenditure during these visits has been increasing. If steps aren’t taken early on, these can quickly spiral out of control.

Learning to Better Manage Your Finances

If travel expenses are becoming too high, you may want to consider switching to a cheaper airline. Similarly, providers that offer frequent flyer miles or other rewards programs could save you money in the long-term. If the thought of losing your premium seat is too much for you, though, don’t despair just yet. Planning early and booking your flights far ahead of time is often the best way to cut the costs without sacrificing on the overall experience.

While laying out these solutions often seems simple, completing the tasks necessary is another matter. Many businesses simply don’t have the time or personnel to keep track of the latest discounts. If this is the case, you may benefit from working with a corporate travel management company like Reed & Mackay. Firms like this can prepare personal schedules for you in advance and, thanks to a mixture of industry contacts and expert negotiation, provide you with lower airfares.

Protecting Yourself Against Any Problems

However you decide to travel, though, one thing doesn’t change. Protecting yourself against any potential problems by taking out business travel insurance should be a number one priority. Traveling to a foreign country for the first time will bring a lot of new experiences, but sometimes these aren’t all positive so you should look to take out basic coverage at a minimum. This will typically cover any medical bills for pre-existing conditions you may have.

Depending on the policy, you might also expect to be provided with a replacement item should your smartphone, laptop, or other piece of business equipment be lost or stolen during the course of your trip. Finally, you may also want to consider additional policies like cover for flight cancellations and curtailments—this could be crucial for self-employed travellers working on their own time—or even replacement colleague cover should your partner suddenly not be able to make the trip.

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