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Using Exercise To Combat Stress In Leadership

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In this article, we will discuss using exercise to combat stress in leadership. Few will argue that pressure in leadership is unusual, thanks to the increased decision-making, difficult personnel challenges, and sometimes unachievable KPIs – issues that most leaders are up against. Being a leader is generally more stressful, so why and how is this a problem?

The added pressures amplify stress for leaders. The problem is that leaders are often a minority group, and the business or department performance sits with them. Many report directly to the boss. 

If you are a business owner, the most important thing to do is to identify patterns of stress in yourself and the workforce and then find solutions to remedy the causes or improve situations. Upfront effort can save the pains of recruitment and skills shortages and save you money.

Why is stress in leadership so negative?

Some personality types deal well with stress, while most do not. Stress in a leadership position is harmful because it typically affects the leaders but proliferates through managers and teams. Stress can be far-reaching, and it results in team fracturing, inefficiency, absence, reduced standard of work, and atypical behaviours. Stress can cause genuine illness and long-term chronic conditions. The nhsprofessionals.nhs.uk. in conjunction with the University of Southampton, have identified that stress and lack of sleep deficit are linked and state. 

Problems with sleep are often caused by the following:

  • Life events: You may feel distracted, stressed or worried about something going on in your life while you’re trying to go to sleep, which can affect your ability to relax.
  • Thinking cycle: Anxious thoughts about not getting enough sleep can cause distress, which can prevent you from relaxing and falling asleep.
  • Lifestyle: Developing poor habits around sleep, such as not having a regular routine.

How can you identify stress in your leadership team? 

Stress in a team can surface in many guises, but HR professionals commonly advise that it can often be seen in one of six negative scenarios – We have listed these below with explanations to help.

One, Unusual Quietness 

Stress can appear slowly in some and more quickly in others, so measuring what is typical for your teams and leaders is essential. Unusual quietness, employees becoming withdrawn, or having a lack of enthusiasm compared to their usual levels of engagement are often a sign of stress.    

Two, Missed Deadlines 

Stress can mix up some leaving them bewildered and not feeling themselves. When under pressure, the mind becomes a mix or blur of information and time management can go out of the window. Missed deadlines are usually the start of someone being overworked or mismanaging their time. Either way, they are stressed, so at this point, supporting them with intervention is suggested before their stress impacts others.  

Three, Lateness or Absence 

Unusual lateness or absence can indicate someone not wanting to be at work or not being able to face it. Absence is extreme and normally shows that a business does not have the correct support structures in place to support staff. If is a leader not turning up, then crucial decisions may be delayed. This can impact others with their workloads slipping and project deadlines being missed. 

Four, Unprovoked Aggression

In a fight or flight scenario, aggression leakage can be seen in individuals that are struggling. If your manager is unusually aggressive or snaps at you in a normal situation and you are caught off-guard, then it is likely their bad day is the result of stress-leakage, unprovoked and uncontrolled emotion leaving them. We will explain how that can be used later in this article.

Five, Atypical Behaviour

This describes unusual behaviour which is out of sorts for the individual. Cognitive and perceptual abnormalities, abnormal sleep patterns and general detrimental behaviours which will directly impact others around that individual – Emotional and functional traits are perhaps more expected in autism.   

How does exercise help relieve stress? 

We’ve established the main reasons that stress should be avoided and what to look for in your leaders. Aditionally, in Santa Monica, CA holistic mental health disorder treatment center advise taking a comprehensive approach, addressing both the mind and body to ensure the best outcomes. Cognitive and perceptual abnormalities, abnormal sleep patterns, and general detrimental behaviors will directly impact others around that individual. So how does exercise help relieve stress – Well, it improves your mood releasing endorphins, the feel-good hormones. This can reduce stress and anxiety, which in turn will help you sleep better. Better sleep means increased focus, concentration and more energy – Together, this provides a real sense of well-being. Productivity increases and staff are retained, the business protects its people assets.   

Recommended exercises for stress relief 

Running – ‘Runners high’ is a condition that comes from prolonged high-intensity exercise. Running can provide the benefits of being part of a running club, or you can run as a solo runner and enjoy challenging yourself. 

Boxing – As one of the more popular stress relievers, boxing fitness equipment has seen a surge in growth thanks to the home fitness market because it provides a high-intensity working full-body workout.  

Cycling – The effort and energy used to make cycling a great option to expel energy and generally feel better. If you want to there are lots of cycling clubs you can join for comradery. 

Gym workouts – Indoor any time, even at home, ideal to work through any issues while working out. With a gym, you can change up your routine. You also get to see others and socialise, which can be important if you are stressed and or low.  

Summary

Stress in a leadership role moves through direct reports who absorb the negativity and spread it throughout their infrastructure. Before you know it, people are leaving or going sick. As an owner, you could be facing legal actions and tribunals, which sounds extreme, but the severity of outbursts can land your business in hot water. 

Important – If it’s possible to do so, protect some time to allow your employees to exercise. Give them some basic facilities if space and budget allow. 

What to do about stress

Do not bottle it up. Your stress could be affecting others and damaging you. If you are a business owner and you’ve identified that your leaders are stressed, consider encouraging exercise to relieve stress and nurture a healthy team. Think about implementing a fitness space or providing gym memberships as a job perk. Some companies use activity days to team build and reset their leaders. Whatever you decide to do, the energy release is helpful and can diffuse the pressure and support a productive, proactive workforce that enjoys themselves and feel encouraged. If you found this article useful, let us know. 

Unlock the Power of AI––Boost Your Sales with Personalized Recommendations and Merchandising

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In order to enhance client engagement and expand sales, personalized suggestions have emerged as a fundamental component of contemporary e-commerce. Retailers can improve the efficiency of the shopping experience and boost conversion rates and revenue by providing customers with personalized product recommendations based on their browsing and purchase history. Retailers may advance their merchandising strategy and provide a degree of customization that was previously unachievable by leveraging the power of AI-powered personalized suggestions.

How AI-powered Personalized Recommendations Work?

Personalized product suggestions are provided to customers by AI-powered recommendation engines, which examine data from a range of sources, including demographic information, purchase history, and browsing history. These engines can find patterns and trends by analyzing this data using algorithms, and over time, this will enable them to offer suggestions that are more precise. In order to enhance income and sales, this technology may also assist shops in finding new things to offer consumers.

The Importance of Merchandising in AI-powered Personalized Recommendations

The effectiveness of AI-driven personalized suggestions is heavily dependent on merchandisers. Retailers may make sure they are providing the correct items to the right customers by using information from prior transactions. But product placement, price, and promotions are also a part of merchandise, in addition to product suggestions. To offer an effortless shopping experience, retailers must ensure that their merchandising approach matches up with their personalized suggestions.

Retailers may gradually improve their merchandising strategy by utilizing AI-powered suggestion engines, which can help them spot patterns and trends that will enable them to make better choices about product placement and promotions. As a result, merchandising becomes a crucial part of any e-commerce strategy and may eventually result in improved sales and money.

Benefits of AI-powered Personalized Recommendations

Leveraging personalized suggestions enabled by AI has several advantages. Retailers may make shopping more productive and efficient by providing customers with personalized product recommendations. When customers are shown items relevant to their interests, they are more likely to make a purchase, which may enhance conversion rates and revenue. Additionally, AI-powered product suggestions can assist merchants in lowering cart abandonment rates as customers are more likely to finish their transaction when shown goods that are pertinent to their needs.

Challenges in Implementing AI-powered Personalized Recommendations

Personalized suggestions driven by AI have obvious advantages, but there are also implementation difficulties. For instance, merchants want reliable data to power their recommendation engines, and algorithms must be regularly updated and enhanced to guarantee accuracy. In addition, merchants must select the best recommendation engine for their industry and continuously analyze data to spot opportunities for development.

How to Implement AI-powered Personalized Recommendations?

Retailers must take a few crucial actions in order to successfully deploy AI-powered personalized suggestions. To begin with, businesses must decide which recommendation engine is best for their industry and guarantee that the data they use is of the highest caliber. Additionally, in order to pinpoint areas that require improvement, such as product suggestions that are not working as planned, merchants must routinely analyze data.

Examples of Successful AI-powered Personalized Recommendations

Multiple businesses have used AI-powered personalized suggestions to increase conversion rates and sales. For instance, Amazon’s recommendation engine has become a key component of its e-commerce strategy, assisting the business over time to boost sales and income.

Similar to this, the apparel shop Stitch Fix employs AI-powered recommendations to generate tailored style advice for consumers, increasing engagement and revenue. Likewise, the Netflix recommendation engine examines user watching patterns to provide tailored recommendations for films and TV episodes. Users are more inclined to stick around on the site when they are exposed to material that is relevant to their interests, which has raised engagement and retention rates. Additionally, Netflix develops targeted marketing efforts using AI-powered personalised suggestions, which over time increases income.

According to Fast Simon, a provider of AI-powered ecommerce solutions, many retail stores may take a cue from companies like Amazon, Netflix and Stitch Fix that have successfully incorporated personalized suggestions to boost conversion rates and income.

Final Thoughts

For merchants aiming to enhance their ecommerce strategy, raise conversion rates, and boost income, AI-powered personalized suggestions provide a potent tool. Retailers may improve the efficiency and effectiveness of the shopping experience for customers, resulting in more sales and greater consumer engagement. The benefits of using this technology are obvious, despite the implementation obstacles, making it a vital tool for shops trying to advance their merchandising strategy.

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Britons seek financial shelter at Black Banx after interest rates rise to 4.5%

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Interest rates have risen for the 12th consecutive time in the UK since December 2021.

In the battle against inflation, the traditional banking system is trying to dampen its effects. And whilst they do so, digital banking platform Black Banx may be the hero customers are looking for within the unstable financial climate. With a revenue of over $1.1bn as of December 2022, Black Banx has stepped up its game, with CEO Michael Gastauer offering a non-discriminatory banking service, refusing to turn away prospective customers based on funds or where they reside in the world. Its additional mission to provide financial literacy has led Britons to seek the company out. 

Bank of England governor, Andrew Bailey, in a press conference said: “Let me be clear, inflation remains too high. We have to stay the course to make sure inflation falls all the way back to the 2% target.” Inflation has notably hit British households, especially when looking at substantial food costs and a general increase in the cost of living. 

Will interest rates affect you? There are a number of ways interest rates can affect consumers. The most impacted will be those with mortgages, credit cards, loans and savings.

According to the government’s English Housing Survey, just under a third of households have a mortgage. Monthly repayments are set to rise following the 0.25% rise in interest rates. Whilst not expected to be a dramatic jump for homeowners, it comes after years of low interest rates during the Covid-19 pandemic. According to the Financial Conduct Authority (FCA), around 356,000 borrowers could face difficulty with repayments by July next year. The increased interest rates will see those on a standard variable mortgage pay an extra £15 a month and those on tracker mortgages pay an extra £24 a month. 

Interest rates will also affect those who have taken out credit cards and loans. Unsecured personal loan customers may be able to escape the wrath of rising rates as they’re typically on a fixed rate. However, interest rates on credit cards are expected to get higher, meaning customers will be paying back more each month. 

Savers are to get a higher return on their money due to increased rates, however, banks are failing to provide accounts with rates high enough to match rising prices. 

Who are Black Banx and what can they do? Black Banx is a fintech service offering debit accounts to individuals and businesses. The bank may not be able to provide customers with credit options, but it can educate and shelter customers during a financial crisis. 

When approached for a comment, founder Michael Gastauer said, “I’ve always wanted Black Banx to be a bank that people can come to when they don’t feel like they have anywhere else to go. We accept people from all walks of life, crypto users, the wealthy, underbanked and those looking for a borderless approach. With our systems, teams and operating market, customers can count on us to keep money safe and flowing worldwide. We offer users access to budget tracking, a debit card that can be used globally and financial advice through our expert customer service team.”

Is Black Banx safe? Being a completely digital bank, Black Banx often gets prospective customers who are worried surrounding the security of their money. Although concerns are understandable, especially for those who are slowly transitioning into the digital age, Black Banx assures customers that their funds are protected using industry leading security tools and a global diversification concept. 

By developing strong relationships with leading financial institutions worldwide, Black Banx have made sure that client money is never held solely in one country. Segregated accounts are kept in top banks in various countries. As a result, customer funds are protected by multiple jurisdictions by being globally distributed. 

For those feeling the financial crunch and looking to diversify their funds, Black Banx is a top choice. Switching banks has recently become a trend in the US, and one that may be about to take off in the UK. Americans reported that they no longer wanted all of their money sitting in one place, especially after the bank run on Silicon Valley Bank and rising interest rates. JP Morgan recently told investors that deposits had fallen around 8% compared to 2022. According to a survey from JD Power, around 30% of American bank customers moved money from their primary account to another bank in March. 

With the UK likely to follow this pattern, Black Banx is welcoming new customers. Clients looking to transfer funds can sign up to Black Banx almost instantly, with only a form of photo identification needed. With 28 currencies and two cryptocurrencies available, and a range of other features, Black Banx is a top choice when searching for a new bank amid financial turmoil.

Wise, Revolut & N26 are no longer the biggest on the block, Black Banx is Here to stay

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Revolut, Wise, Black Banx Who is Britain’s Biggest FinTech on the Block? 

Wise and Revolut are known to be big players in the UK market, less well known player Black Banx is quickly becoming a serious contender given its growth in the rest of the world has outperformed most of the digital banks already. Black Banx has some distinct advantages to set it apart from its rivals. With more than 20 million private and business customers located in 180 countries, Black Banx is the second largest digital bank after Revolut holding first place with 25 million active clients. By the end of last year, Wise reached 15 millions clients, awarding it a third place in terms of number of customers.  

In summer 2022, Revolut reported to have reached a size of 5,000 employees, closely followed by Wise employing 4,500 people. Black Banx announced in its end of year report 2022 having 3,000 staff members worldwide. What Black Banx also shared in its report, is having achieved $1.1bn annual Revenue for 2022, which makes Black Banx number one in terms of revenues, followed by Wise reporting $678m (560m GBP) for FY2022. Revolut has still not published any recent financial statements since 2020.

Comparing the product offering of all three FinTechs, it seems that besides slight product variations, all three organisations are offering multi currency accounts for private and business customers, cross border payments, currency conversion services and debit cards. Accounts can be set up remotely via mobile app or website. Black Banx seems more heavily involved in offering crypto currency related payment and conversion services, Revolut is offering insurance and travel related products.

The fact that Black Banx has not officially launched in the UK market might explain why very little is known about Black Banx by most of Britain’s consumers about the brand. Since its start in 2015, Black Banx was predominantly focused on launching and growing its customer base outside the EU and UK, whereas Revolut and Wise did the opposite and focused their launch on the UK and European market. With all three FinTechs reaching a certain level of market size, it will soon come to a closer competition for British customers as Black Banx has plans to launch its products in the UK. So far Black Banx has just been keeping a holding firm in the UK to manage its EEA regional entities, however it seems that Black Banx is planning to acquire a Bank in the UK to facilitate the market entry.

SouthAfricanCasinos.co.za Votes FatBet Casino as Best New Casino of 2022

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May 05, 2023, Johannesburg, South Africa (Press Release) The leading expert on top online casino brands in South Africa, South AfricanCasinso.co.za, has crowned FatBet Casino as the best new casino of 2022. It is no mean feat to receive such a prestigious award, considering how cut-throat the South African online casino industry can be, and especially considering how many great new sites made an appearance last year.

But it was a no-brainer for SouthAfricanCasinos.co.za, known as the top comparison site for players seeking the best online casino brands in the local market. Its highly experienced team of experts unanimously placed FatBet Casino at the top of its list of Best New Casinos in 2022 for a host of reasons.

One of the main reasons is that FatBet Casino seemed to understand from the get-go, exactly what online casino players were looking for in their gaming experience and environment. The site partnered with ten of the best vendors in the business, such as BetSoft and Rival, to build a games lobby with over 400 top-tiered titled.  The games, divided according to category, as well as vendor, cover all preferences and wagering limits. FatBet Casino offers online slots, progressive jackpots, table games, specialty games, live dealer games and many more.

FatBet Casino offers a massively generous R25,000 deposit match welcome package over three deposits + R500 free no deposit bonus once you register exclusive bonus using coupon code : FATB500, which is exactly the type of bonus needed to introduce players to the FatBet platform.  There is also a great VIP program to keep players coming back for more and build on their gaming sessions.

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How Black Banx Boosts Wealth Building

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Digital banking has been rapidly transforming the financial industry in recent years, and bringing significant benefits to consumers and how they grow their wealth.

With the advancement of associated technologies, digital banking continues to become increasingly popular as it offers consumers greater convenience, accessibility, and flexibility.

Now, while a common assumption is that digital banking is simply the digitalization of traditional banking, it is actually an entirely independent segment of finance that empowers consumers to better grow their wealth.

Convenience and accessibility

Among the basic advantages most digital banking platforms offer is how it enables customers to access their accounts anytime, anywhere, and on any device. 

By eliminating the need to visit a physical branch and reducing the hassle of waiting in line, customers save time while carrying out a range of banking activities such as transferring funds, paying bills, checking balances, and even opening accounts with just a few taps or clicks. 

This degree of convenience and accessibility make it easier for customers to manage their finances and stay on top of their transactions, and even more so when it can be done across different countries and using different currencies.

Committed to unlocking a borderless financial system for everyone where money  can flow freely, Black Banx is one such company that expands on the convenience generally offered by digital banking. 

By allowing customers to transact across over 180 countries and with 28 currencies and 2 cryptocurrencies, the company makes international transactions easier and less costly for travelers, international businesses, digital nomads, and essentially anyone else.

Lower fees and charges

Digital banking often comes with lower fees and charges compared to traditional banking. 

For example, online banks usually offer higher interest rates on savings accounts and charge lower fees for transactions such as wire transfers and ATM withdrawals. 

Additionally, digital banks tend to have lower overhead costs than brick-and-mortar banks, which allows them to offer competitive rates and fees to their customers.

This again is the case for Black Banx, as it is a fully digital global banking platform that does not require the establishment and maintenance of physical locations.

Operating through long-established businesses with an international network spanning 180 countries and territories in both established and emerging markets, Black Banx empowers customers with borderless transactions that cost significantly less than when done in standard digital and traditional banks that commonly include fees for transferring money overseas and/or to a third party.

Increased security

Digital banking provides enhanced security features that help protect customers’ financial information and transactions. 

These features include multi-factor authentication, biometric login options, and advanced encryption technology, which makes it difficult for hackers and cybercriminals to access customers’ accounts. 

Moreover, digital banking also enables customers to monitor their accounts in real-time and receive alerts for any suspicious activity, giving them greater control over their finances.

Maintaining a full PCI DSS 3.2 certification and payment software that uses fully encrypted and secured ISO 20022 certified messaging schemes for payment execution and data transfers, Black Banx allows customers to manage their accounts with the greatest sense of security no matter where they are making transactions from.

The company also develops and maintains strong relationships with the leading banks in the world as a means to ensure the safety of the funds of its customers as their money is never held in one singular bank or country. 

By segregating accounts across multiple locations, a higher level of protection is achieved as customers’ funds enjoy the security of multiple jurisdictions on top of being globally diversified for added earning potential.

A wide range of financial products, services and solutions

Digital banking offers several tools and features that help customers manage their finances more effectively. For instance, customers can set up automatic payments and transfers, track their spending, and create budgets to manage their expenses. 

Some digital banking platforms also provide personalized financial advice and investment options, which can help customers make informed decisions and grow their wealth over time.

With Black Banx, customers have the ability to transfer money instantly to and from almost anywhere in the world, as well as 24/7 access to currency exchange and crypto currency services.

With its  unique cryptocurrency proposition, Black Banx offers customers autonomy by connecting its fully fledged banking platform with the features of a crypto exchange, resulting in customers being able to use their crypto balance to pay third parties directly.

In addition to enabling customers to hold or manage funds in multi FIAT and crypto currencies conveniently on almost any device, Black Banx also offers the opportunity for wealth expansion by way of interest bearing savings accounts in EURO, USD, GBP, JPY currencies.

In conclusion, digital banking has revolutionized the way consumers manage their finances and contributed significantly to the growth of their wealth. 

With its convenience, accessibility, lower fees and charges, increased security, improved financial management, and access to a wider range of financial products, digital banking has become an essential tool for consumers looking to take control of their financial lives. 

As technology continues to evolve, and companies like Black Banx continue to pursue the expansion of a truly borderless banking system,  it is as good as guaranteed that more innovations will further enhance the customer experience and drive greater wealth growth.

Bernhard Burgener on Hiring Employees with a Strong Work Ethic

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Bernhard Burgener is an entrepreneur and businessman with 40 years of experience. With his extensive business background, he understands the necessity of a strong work ethic. When hiring new employees, it is essential to incorporate the lessons mentioned throughout this article to see success.

Hiring new employees has its risks. By reading up on evaluating if someone has a strong work ethic, the risks may decrease. In this article, Bernhard Burgener will provide insights on the best tips surrounding this subject. In addition, he will review the mindset, inspirations, and qualities of people that embody the true meaning of striving for a stronger work ethic.

The work ethic mindset

A strong work ethic naturally requires a “can-do” attitude. People ready to cultivate a strong work ethic must implement a self-disciplined, owner-like mindset. Burgener suggests refining a few qualities to maximize success in the workplace, especially as a new employee. Moreover, as a hiring manager, knowing what this mindset looks like is vital to ensure venturing into new territory with the right people.

A strong work ethic mindset is the most crucial factor to consider during this growth and hiring period. A decent chunk of this depends on potential employees’ levels of self-discipline. Self-discipline, in large part, is the skill to understanding the rhythms of how one works best and then optimize that process. W While there are slower parts to the day and focus levels may vary, overall self-discipline will prove that workers are competent and ready to be the best possible worker during their contracted hours.

Some other qualities of people with a strong work ethic may be taking more initiative and demonstrating less complacency. When hiring new people, looking out for who takes the initiative is vital. This way, when problems arise at work, people can depend on a new hire to find solutions and act accordingly. People with a strong work ethic will also show levels of passion and motivation, therefore curbing the likelihood of complacency. Keep watch for these qualities when conducting interviews.

Inspirations to follow

Looking up to people already in a managerial or ownership role will go far when cultivating a strong work ethic. Burgener says, “following the footsteps of your favorite bosses or managers will set you up for a path of success when it comes to fully embracing a strong work ethic.”

The people you spend time with will indeed influence how you work and the habits you develop. Of course, this also applies to bosses, managers, and C-suite superiors within a given environment. A modern example of this is influencers on social media. Many people will follow who they look up to, whether it’s for their unique opinions or even the products they use.

Influencers are not only on social media. Friends, colleagues, and managers are all forms of influencers that have a substantial effect on daily life. Especially at work, where people spend many hours, the office culture has a large effect on employees. When a workplace insists on a healthy and happy work environment, employees tend to be more satisfied and cultivate a stronger work ethic.

Encouraging better work methods in the office starts with hiring people that fit a growth mindset and set good examples for those around them. Burgener says ways to improve work culture and encourage better work ethics may include fun outings, social gatherings in the office, professional development opportunities, and extra online resources for employees to review in their own time.

Embodying the role

When learning to cultivate and embody this new perspective as an employee, common struggles may arise. This might include an increased awareness of procrastination habits and unfocused practices. However, truly embodying the role of an owner means managing these common downfalls and overcoming them with persistence and determination.

Burgener describes embodying the role of an owner as taking responsibility for tasks and meetings independently, conducting productive conversations to problem-solve when necessary, and always coming up with new creative solutions to improve company standards and procedures.

It is not only for the benefit of companies to have employees with strong work ethics. Employees themselves can level up their game by enacting this quality. It is important for employees to understand that improving their work ethics will only do them good in the long run.

Most people will say that career growth is extremely important to them. The successful businessman says that embodying the role of an owner allows for this growth and further goal orientation. He explains that with the steps and qualities listed in this article, hiring new employees with a strong work ethic may be more likely. In addition, workers themselves can understand what it means to step up in their roles.

How Student Support is Changing the Game for Low-Income Students

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According to Statistics Canada, after an initial decline in consumer prices in the first quarter of 2020, the Canadian economy experienced a period of rising inflation. In March 2021, the year-over-year rate of consumer inflation reached 2.2%, doubling to 4.4% by September 2021.

Among the hardest affected are low-income students as they need to meet academic demands while finding ways to adequately support themselves throughout the year.

In April 2022, 63 percent of Canadians in the bottom fifth of income earners reported being very concerned about their ability to meet everyday expenses. About 19 percent of them reported having to borrow money from friends or relatives or take on additional debt to meet day-to-day expenses. (Statistics Canada)

The CEO and National Director of Student Support, Ajamu Attard, is all too familiar with this situation, because he himself experienced poverty as a student in high school. After navigating a rocky family situation, young Attard found himself in a shelter for some time before the family of a friend offered to take him in.

Attard eventually went on to launch Student Support with his fellow co-founders Brent Colby and Scott Braddon while attending Carleton University, and their mission was simple: make essential support and services affordable to all students, regardless of their background or income.

Student Support is a for-profit enterprise changing the game for low-income students. The organization packages services from providers like Udemy, Calm, Aaptiv, and Nimbus Learning and provides them to students for a fraction of the cost.

Students enrolled in postsecondary institutions can choose to opt in to get access to the bundle of services for a fraction of the cost, which amounts to less than $50 per year. This allows them to save on mental health supports, education services, writing aids and even their gym membership.

That’s not all – Student Support is currently speaking with communications providers across the country to source affordable phone and internet plans and eventually package them for students as well.

Their mission, however, is fraught with challenges. Scott Braddon, CFO and COO of Student Support explains, “Sometimes you need to get the students on-board before you get the service providers, and sometimes you need to get the service providers on-board before you get the students.”

The young entrepreneur, however, is not daunted by the challenge. A systems nut and a fan of business automation, Braddon has devoted his energy and expertise to ensuring Student Support runs smoothly, efficiently and on a tight budget while he and his co-founders can strategize and liaise with major service providers across the country.

Part of the role of the co-founders at Student Support is more than just acquiring services to provide to students at a more affordable cost, but it’s also advocacy. Advocating for the mental and physical wellbeing of students is paramount in those conversations.

Corporate Social Responsibility is a top priority among major organizations, and through Student Support service providers have a social responsibility and incentive to provide their services more affordably to struggling students.

Brent Colby, Director of Marketing at Student Support, was eager to elaborate on Student Support’s ongoing  mission.

“We offer some incredible services right now. But we’re not stopping there. We want to make life more affordable for students because then one of the main reasons why students have anxiety and have depression is related to financial concerns,” says Colby.

“Being a student takes a lot of time and resources, and lots of students can barely afford to live and survive. They’re eating ramen noodles and Kraft dinner and barely able to pay rent.”

Colby continues, “If we can make life in general more affordable for students, through more essential services that are beyond the current services that we offer, we really do think that we can make the world an even better place.”

“Because education is happening everywhere in the world.”

The Dreaded Refund: How To Deal With Customers Wanting Their Money Back

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There are many things people dread when starting up a business, but one of the most frightening is the refund. In many ways, this is because it can be hard to strip the emotion out of it. Years of work have gone into this business, with hard-working employees and products or services that you put your heart into. And then someone asks for their money back.

It might even feel a bit senseless, but if you’re running a business, the most important thing to do is pick your battles and understand exactly how to deal with the situation. With this in mind, here are five steps you should take when you come up against the dreaded refund and how they will aid your business in the long run:

First Off, Don’t Lose Them!

When a customer asks for a refund, more often than not, they are doing so on legitimate grounds. In this case, you should forget about the here and now and think about the future. If you are a B2B company, especially, it is essential that you try to retain as many customers as possible.

In B2B, just a 5% increase in customer retention can increase your revenue by up to 95%, so this customer must be treated with care and precision. Utilise the loyalty programme you have set out or, if you do not have one yet, visit www.incentivesmart.com to create the best programme possible and give this customer a solid reason to stay.

Listen To Their Feedback

Another reason you can get this customer to stay is by actively listening to the feedback that they give. If there is something wrong with a product or service, then you’re going to want to know about it in order to avoid the same thing happening in the future. Take on board everything they say and show them that you are doing something about it.

Document The Issue And Follow Up On It

It’s also important for you as a business to document the refund, the customer feedback, the outcome of the interaction and then the lessons that you as a company learned from the whole experience.

As well as this, you should follow up with the customer, confirm the agreement that was made between you, and ask for more feedback – not just about the issue itself but also the way that you dealt with it. This is essentially another way to know your customers better, and it also shows that you are professional and care about what they think. This will be another factor in their decision to stay loyal.

Be Transparent

Transparency is another important thing, specifically in B2B. Every business owner dreads it, but sometimes customers hang their issues out to dry in public, which means that the process and the result of the refund are in the public eye too. In this instance, it’s always good to be as transparent as possible, as you are not only trying to appease the customer but ensure your other customers are not disheartened by the chain of events.

Take A Second Look

Lastly, it can be important to remember that – believe it or not – the customer isn’t always right. There have been a number of cases of scammers attempting to retrieve their money back from businesses, so it’s essential that you keep this in mind and really examine what the customer is saying. They must be specific, so take a look into their claims and make sure that they are backed up before you go any further.

Of course, you should always go into the process believing that what the customer is saying is truthful, but just be aware that there are some who will attempt to take advantage of your company. When they do, it is your job to identify the truth from the lies and ensure that no scammers tarnish the reputation of your company.

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